A Press Release from Mr. Ralph Nader Press Release For Immediate Release Contact: Todd Larsen (202) 387-8034 January 13, 1998 NADER CHALLENGES CHEVY CHASE BANK'S AVARICIOUS INTEREST RATES ON CREDIT CARDHOLDERS In a letter to B.F. Saul, CEO of Chevy Chase Bank, consumer advocate Ralph Nader challenged the bank's assessment of interest rates between 25% and 27.5% on select credit card holders. Nader criticized the high interest rates as being unjustifiable under any circumstances, and asked B.F. Saul, "How can you and Chevy Chase Bank, in good conscience, assess these outrageous rates upon cardholders?" Nader also criticized the rationale given by Chevy Chase Bank for raising cardholder rates and the manner in which higher rates are assessed. - Chevy Chase Bank has told affected cardholders that their interest rate increases are based on information in their credit reports. However, cardholders who called Chevy Chase Bank and made inquiries regarding the bank's justification for increasing their interest rate have not received a legitimate justification for an increase, nor were their rates lowered. Nader states, "your bank labels cardholders as "high risk" based on unspecified criteria. How can cardholders challenge an action that is based on secret criteria?" - Cardholders who have complained to Nader about Chevy Chase Bank's interest rate practices never missed a payment, never paid late and were even paying more than the monthly minimum on their balance. - Several cardholders state that they did not receive notice of the change in interest rates, or received notice after the rates went into affect. Nader comments that "contrary to Chevy Chase Bank's assertions, these cardholders are not credit risks, they are goldmines for Chevy Chase Bank to plunder." It appears that the real explanation for Chevy Chase Bank's increasing interest rates does not lie with the affected consumers but with the bank's own mismanagement. Nader noted that Chevy Chase Bank has recently experienced a high rate of charge-offs on its credit card accounts and subsequent declines in its profitability. Office of Thrift Supervision data reveal that Chevy Chase Bank's year-to-date charge-offs as of June 30, 1997 were 11.21%, compared to a charge-off rate of 4.99% for all institutions, and that Chevy Chase Bank reported a net operating income to assets for the first six months of 1997 of -.53. Nader stated, "it appears that Chevy Chase Bank is assessing outrageous interest rates on cardholders in good standing to recoup the bank's losses from cardholders who defaulted." Nader labeled the practice as being unethical and noted that the losses experienced by Chevy Chase Bank should be born by investors. Chevy Chase Bank is not the only institution to assess outrageous rates on its cardholders. Advanta, Capital One Financial and Associates have also recently raised their rates for cardholders who are considered to be a risk. While banks across the country are raising their interest rates, Chevy Chase was the recipient of Nader's letter because he encountered a number of complaints regarding the institution and Chevy Chase Bank's interest rates are particularly high. Nader urged Chevy Chase CEO B.F. Saul to discontinue the imposition of excessive rates and encouraged B.F. Saul and Chevy Chase Bank to be the first bank to reverse course and lower its rates to a more acceptable level. Nader states, "the public will not tolerate the blatant profiteering of credit card issuing banks for long. If banks do not curb their outrageous practices on their own, public pressure may encourage Congress to cap interest rates for them." Nader has long been concerned with overcharges and deceptive practices that appear in bills consumers receive from financial institutions. His Bills Project, which tracks error, fraud and deception in billing has uncovered deceptive billing practices throughout the medical, financial, utility, retail and service industries. The Bills Project has solicited bills from consumers across the country over the past ten years and is currently producing a study of consumer misbilling to be issued soon. #30#